1. INTRODUCTION

Welcome to Klubber LLC ("Klubber," "we," "us," or "our"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Register for an account (name, email address, phone number, business name, address)

• Purchase our products or services (billing information, payment details)

• Contact us (name, email, phone number, message content)

• Subscribe to our newsletter (email address, name)

• Participate in surveys or promotions (responses, contact information)

• Use our chat features or AI tools (conversation logs, service requests)

Information Collected:

• Full name

• Email address

• Phone number

• Business name and address

• Billing and payment information

• Service preferences

• Communication history

2.2 Information We Collect Automatically

When you access our website or use our services, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers

• Usage Data: Pages visited, time spent on pages, links clicked, referring website

• Location Data: General geographic location based on IP address

• Cookies and Tracking Technologies: See Section 6 for details

2.3 Information from Third Parties

We may receive information about you from:

• Payment processors (transaction confirmations, payment status)

• Social media platforms (if you connect your account)

• Marketing partners (lead information, advertising effectiveness)

• Public databases (business information verification)

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 To Provide Our Services

• Create and manage your account

• Process payments and transactions

• Deliver products and services you've purchased

• Provide customer support

• Send service-related communications (appointment reminders, invoices, updates)

3.2 To Improve Our Services

• Analyze usage patterns and trends

• Develop new features and functionality

• Conduct research and testing

• Monitor and improve website performance

3.3 To Communicate With You

• Send marketing and promotional materials (with your consent)

• Respond to your inquiries and requests

• Send newsletters and updates

• Request feedback and reviews

3.4 For Legal and Security Purposes

• Comply with legal obligations

• Protect against fraud and abuse

• Enforce our Terms of Service

• Resolve disputes

• Protect the rights and safety of Klubber and our users

3.5 For Marketing and Advertising

• Deliver targeted advertisements

• Measure advertising effectiveness

• Create custom audiences for marketing campaigns

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors (Stripe, PayPal, Square)

• Email service providers (Mailchimp, SendGrid)

• SMS providers (Twilio)

• Analytics providers (Google Analytics)

• Hosting providers (AWS, Google Cloud)

• CRM platforms (HubSpot, Salesforce)

• Customer support tools (Zendesk, Intercom)

These providers are contractually obligated to protect your information and only use it for the purposes we specify.

4.2 Business Transfers

If Klubber is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or subpoenas

• Legal processes or government requests

• Protection of our legal rights

• Investigation of fraud or security issues

4.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

5. DATA RETENTION

We retain your personal information for as long as necessary to:

• Provide our services to you

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

Retention Periods:

• Account information: Until account deletion + 90 days

• Transaction records: 7 years (for tax and legal compliance)

• Marketing communications: Until you unsubscribe + 30 days

• Support tickets: 3 years after resolution

• Website analytics: 26 months

You may request deletion of your information at any time by contacting us at privacy@klubber.com.

6. COOKIES AND TRACKING TECHNOLOGIES

6.1 What Are Cookies?

Cookies are small data files stored on your device that help us recognize you and remember your preferences.

6.2 Types of Cookies We Use

Essential Cookies: Required for website functionality (cannot be disabled)

• Session management

• Security features

• Load balancing

Analytics Cookies: Help us understand how visitors use our site

• Google Analytics

• Usage statistics

• Performance monitoring

Marketing Cookies: Used to deliver relevant advertisements

• Facebook Pixel

• Google Ads

• Retargeting campaigns

Preference Cookies: Remember your settings and preferences

• Language preferences

• Display settings

• Previous selections

6.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

How to Manage Cookies:

• Chrome: Settings > Privacy and Security > Cookies

• Firefox: Options > Privacy & Security > Cookies

• Safari: Preferences > Privacy > Cookies

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights:

7.1 Access and Portability

Request a copy of your personal information in a portable format

7.2 Correction

Request correction of inaccurate or incomplete information

7.3 Deletion

Request deletion of your personal information (subject to legal retention requirements)

7.4 Opt-Out

• Marketing emails: Click "unsubscribe" in any marketing email

• SMS messages: Reply "STOP" to any SMS

• Targeted advertising: Use browser settings or opt-out tools

7.5 Do Not Sell My Information (California Residents)

We do not sell personal information. However, you can opt out of data sharing for advertising by contacting us.

7.6 How to Exercise Your Rights

Email: privacy@klubber.com
Subject: "Privacy Rights Request"
Include: Your name, email, and specific request

We will respond within 30 days.

8. CHILDREN'S PRIVACY

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@klubber.com.

9. INTERNATIONAL DATA TRANSFERS

Klubber is based in the United States. If you access our services from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

10. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information:

Security Measures:

• Encryption of data in transit (SSL/TLS)

• Encryption of sensitive data at rest

• Regular security audits

• Access controls and authentication

• Employee training on data protection

• Secure data backup procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

12. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

12.1 Right to Know

Request disclosure of categories and specific pieces of personal information collected

12.2 Right to Delete

Request deletion of personal information (subject to exceptions)

12.3 Right to Opt-Out

Opt out of the "sale" of personal information (we do not sell personal information)

12.4 Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights

Contact for CCPA Requests:
Email: privacy@klubber.com
Phone: +1 (505) 347-8092

13. EUROPEAN PRIVACY RIGHTS (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

13.1 Legal Basis for Processing

• Contract performance: To provide services you've requested

• Legitimate interests: To improve our services and prevent fraud

• Consent: For marketing communications (you may withdraw at any time)

• Legal obligations: To comply with applicable laws

13.2 Your GDPR Rights

• Right of access

• Right to rectification

• Right to erasure

• Right to restrict processing

• Right to data portability

• Right to object

• Right to withdraw consent

Contact for GDPR Requests:
Email: privacy@klubber.com
Data Protection Officer: dpo@klubber.com

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website

• Sending an email notification (for significant changes)

• Displaying a notice on our website

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after changes constitutes acceptance of the updated policy.

15. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

Klubber LLC
Email: privacy@klubber.com
Support: support@klubber.com
Website: www.klubber.co
Address: 1209 Mountain Rd Pl NE Ste R, Albuquerque, NM 87110

Response Time: We aim to respond to all inquiries within 5 business days.

16. DISPUTE RESOLUTION

If you have a complaint about our privacy practices, please contact us first. We will investigate and attempt to resolve any concerns.

If you are not satisfied with our response, you may:

• U.S. Residents: File a complaint with the Federal Trade Commission (FTC)

• California Residents: Contact the California Attorney General

• EEA Residents: Lodge a complaint with your local data protection authority

Acknowledgment: By using Klubber's services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.